Warranty Policy

Our Warranty Promise

We are committed to delivering premium handcrafted artwork. If your product develops a manufacturing defect during the warranty period under normal indoor use, we'll work with you to resolve the issue as quickly as possible.

30-Day Limited Warranty

Every standard Radiant Art99 LED Wall Art product includes a thirty (30) day limited warranty beginning from the date your order is delivered.

• Applicable only to the original purchaser.
• Valid only for normal indoor residential use.
• Proof of purchase is required.

What's Covered

This warranty covers verified manufacturing defects, including:

• LED strip failure during normal use.
• LED controller manufacturing defects.
• Internal electrical wiring defects.
• Manufacturing workmanship defects.

At our discretion, we may repair the product, replace the defective component or replace the product if appropriate.

What's Not Covered

• Physical or accidental damage.
• Water or moisture damage.
• Improper installation.
• Use with incorrect power adapters.
• Unauthorized repairs or modifications.
• Normal cosmetic wear and tear.

How to Make a Warranty Claim

Please contact our support team with the following:

• Order Number
• Proof of Purchase
• Clear photographs of the issue
• A brief description of the problem
• Video of the issue (recommended)

Our Commitment Beyond Warranty

Even if your issue falls outside the warranty period, we encourage you to contact us. Whenever reasonably possible, we'll try to assist with repair guidance, replacement options or practical solutions.